DELIVERY ZONES

The geographical area of delivery for items from the GARANCE CASSIEN boutique is as follows:

- Metropolitan France, Corsica

- Europe : Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Spain, Romania, Slovakia, Slovenia, Sweden, Swiss, The Netherlands, United Kingdom

The Customer can contact the GARANCE CASSIEN customer services to have more information on delivery conditions to a specific country in the world.

Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs charges in the country of destination. These costs and the related formalities are the responsibility of the customer / recipient. They are to be paid directly to the carrier upon delivery.

The customer is also responsible for checking the possibilities of importing the products ordered under the law of the country of delivery. We recommend contacting the Customs Department for more information.

DELIVERY SERVICES

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to GARANCE CASSIEN. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.

GARANCE CASSIEN cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

PRICES

DISPATCHING TIMES

Orders placed online via the www.garancecassien.fr site are dealt with each day from Monday to Friday, except public holiday. GARANCE CASSIEN does its utmost to treat and dispatch any order received before 5pm the day after, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below.

GARANCE CASSIEN informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, GARANCE CASSIEN will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order.

An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.

TRANSPORT DELAY

Transport times depend on the transporter chosen by the Customer and the place of delivery.

GARANCE CASSIEN informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication (for Metropolitan France) at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.

GARANCE CASSIEN informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

DELIVERY DELAY

Delivery times may be considered to be the following:

- If the products are available, the delivery period is equal to the dispatching time (dispatching times paragraph) plus transport time (transport times paragraph).

- If the products are not immediately available, then delivery time equals dispatching time plus transport time plus times of delivery by GARANCE CASSIEN's suppliers.

If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the Customer, according to the information available to GARANCE CASSIEN. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the Customer.

DELIVERY METHODS IN METROPOLITAN FRANCE

- Mondial Relay Pickup Station : Point Relais® 

Usual delivery time of 72h in France, Belgium and Luxembourg. 5 days in Spain.

This method of delivery makes it possible for the Customer to receive his parcel in a pickup station close to him within 3 to 5 days as from dispatch. Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The Customer receive an email as soon as the parce lis arrived in the pickup station. The parcels are held at the pickup station for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to GARANCE CASSIEN which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/

- Mondial Relay "Home" 

Usual delivery time of 72h in Germany, Belgium, Luxembourg and The Netherlands; 5 days in Spain and United-Kingdom, 6 days in Italy, Portugal and Austria.

This method of delivery makes it possible for the Customer to receive his parcel at home within 3 to 6 days as from dispatch. Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The parcels are held 7 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to GARANCE CASSIEN which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

- Standard delivery by Colissimo, signature on delivery or not 

Usual delivery time of 48h in France, and 3 to 7 days in Europe

This method of delivery makes it possible for the Customer to receive his parcel within 48 hours in France, 3 to 7 days in Europe, as from dispatch thanks to La Poste and the expert or Profil Colissimo service (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by La Poste and is delivered upon being signed or not for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to GARANCE CASSIEN which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

- Lettre suivie

Usual delivery time of 48h in France, and 3 days in Europe

This method of delivery makes it possible for the Customer to receive his parcel within 48 hours in France, 3 days in Europe, as from dispatch thanks to La Poste "Lettre suivie" service (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by La Poste and is delivered at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to GARANCE CASSIEN which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.    

You can follow your package during 60 days on La Poste website : http://www.csuivi.courrier.laposte.fr/suivi .

- Delivengo Easy 

Usual delivery time of 96h to 192h in Europe, except France.

This method of delivery makes it possible for the Customer to receive his parcel (under 2 kg) within 4 to 8 days in Europe, as from dispatch thanks to La Poste and the expert Delivengo Easy (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

Delivengo Easy ensures the whole monitoring of its expeditions for 45 destinations* (May be changed). For others, it is insured until it leaved France.

* Concerned destinations on GARANCE CASSIEN website : Austria, Belgium, Cyprus, Croatia, Denmark, Estonia, Finland, Germany, Greece, Great Britain,  Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Sweden, Spain, The Netherlands (May be changed).

The parcel is dealt with by La Poste and is delivered at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to GARANCE CASSIEN which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.   

You can follow your package during 60 days on La Poste website : http://www.pro.csuivi.courrier.laposte.fr/suivi

PACKAGING

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.

RESPONSIBILITY OF THE CUSTOMER TO CHECK PARCELS UPON RECEPTION

GARANCE CASSIEN reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as GARANCE CASSIEN company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by GARANCE CASSIEN.

DELAYS IN DELIVERY RELATED TO THE TRANSPORTER

In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the French post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact GARANCE CASSIEN Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel.

It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by GARANCE CASSIEN. Under these conditions, GARANCE CASSIEN accepts the responsibility of contacting the transporter concerned.

If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at GARANCE CASSIEN's expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, GARANCE CASSIEN will refund the amount paid for the products concerned lost by the transporter.

DAMAGED PARCELS

The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify GARANCE CASSIEN by email so that GARANCE CASSIEN can take the necessary measures as quickly as possible.